1. Customer Support
- Contact Form: https://easyplantdaily.shop/contact
- Email: [email protected]
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
- Typical Response Time: Within 24 hours
2. Information to Include
For faster help with an existing order, please provide:
- Your full name
- Your order number
- The email address used at checkout
- A brief description of the issue
- Photos of the plant, planter, packaging, and shipping label (if the order arrived damaged)
Notice: Do not send payment card numbers, passwords, or other sensitive financial information through email or the contact form.
3. Business Information
- Legal Business Name: Mixtiles USA, Inc. d/b/a EasyPlant
- Trading Website: easyplantdaily.shop
- Business Mailing Address: 334 Columbus Ave, New York, NY 10023, USA
- Return Address: Supplied by customer support after a return is authorized.
Important: Do not mail products to the business mailing address unless support has confirmed the correct return address in writing.
4. Time-Sensitive Order Requests
Submitting a message does not automatically cancel or change an order.
For a time-sensitive request, please write URGENT – ORDER [ORDER NUMBER] in the subject line. We will respond as soon as reasonably possible during published support hours.